Customer Service

Home/Customer Service
SERVICE FLOW

Sample Submission Process

01

Requirement Consultation

Describe product category, target market, and standards to comply with

02

Entrustment Application

Confirm testing items, lead time, and fees, and sign the entrustment form

03

Sample Delivery

Send samples to the laboratory per the sample list

04

Testing Implementation

Conduct testing per standards, with progress trackable during the process

05

Report Issuance

Report reviewed and issued, electronic/paper version provided as needed

FAQ

FAQ

Common questions before submission; for more information, please contact our sales staff

How is the testing lead time determined?

The lead time depends on product category, number of testing items, and applicable standards. The specific days are confirmed before entrustment and written into the entrustment form. For urgent requests, please specify in advance for scheduling evaluation.

How many samples need to be sent?

The sample quantity is determined by the testing items; usually a main test sample plus a retained sample is required. After entrustment confirmation, we will issue a sample list; just prepare per the list.

How is the report delivered?

After issuance, the electronic version is provided first; if a paper report is needed, it can be noted in the entrustment form and sent together with the invoice.

Does the test report have a validity period?

The test report itself has no uniform validity period, but some regulations or e-commerce platforms have requirements on the report issuance date. It is recommended to confirm per the latest rules of the target market.